TY  - JOUR
AU  - Stephen Littlechild
PY  - 2012/01//
TI  - Regulation and Customer Engagement
JO  - Economics of Energy & Environmental Policy
VL  - Volume 1
DO  - http://dx.doi.org/10.5547/2160-5890.1.1.6
IS  - 1
SP  - 53
EP  - 68
KW  - Negotiated settlements
KW  - Constructive engagement
KW  - Customer engagement
KW  - Regulation
SN  - 2160-5890
UR  - http://www.iaee.org/en/publications/eeeparticle.aspx?id=8