Template-Type: ReDIF-Article 1.0 Author-Name: Stephen Littlechild Title: Regulation and Customer Engagement Classification-JEL: F0 Pages: Volume: Volume 1 Issue: Number 1 Year: 2012 Abstract: Handle: RePEc:aen:eeepjl:1_1_06 File-URL: http://www.iaee.org/en/publications/eeeparticle.aspx?id=8 File-Format: text/html File-Restriction: Access to full text is restricted to IAEE members and subscribers.